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Led by the labour services sector 12% increase in the rate of “consumer protection” complaints until mid-2019


The statistical indicators report of the Public Authority for Consumer Protection revealed a 12% increase in the rate of complaints registered by the Authority until the first half of 2019 compared to the same period last year 2018. The rise is attributed to several reasons, the most important of which is the steady growth in the volume of diversified business activities, and the efforts made by the Authority in promoting consumer awareness of its rights and duties, which resulted in its concern for its rights.


The report showed the lead of the labour services sector in terms of the number of registered complaints, which amounted to 1042 complaints, followed by the electrical appliance sector with 964 complaints, followed by the sector of aluminum workshops, carpentry and blacksmithing, which recorded 910 complaints, and the sector of vehicle repair workshops with 716 complaints, followed by the sector of car agencies and services with 712 complaints. Other complaints were distributed to the food consumer sectors, tires, vehicle parts, telephones and services, contracting and building materials, kitchens, furniture and furnishings, restaurants and cafes, clothing and textile services, and jewelry and accessories, as well as travel and tourism services, livestock and animal feed, barber and beauty salons services, in addition to other goods and services.


 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law

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Sultanate of Oman