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More than OMR 1,500 retrieved for consumers in Rustaq

30/05/2018


The Consumer Protection Department in Rustaq has recently managed to recover more than RO 1,500 for two consumers through two cases resolved in the framework of the efforts of the Public Authority for Consumer Protection to resolve complaints and reports received from consumers in a friendly manner.
 

 


The details of the first recovery are due to the failure of the owner of a labor recruitment office to provide the service in accordance with the terms and conditions documented in the receipt voucher. The housemaid  did not perform her duties as agreed.  Therefore, the consumer went to file a complaint against the office at the Department which took the necessary measures and held a friendly settlement between the parties in which the office returned an amount of OMR 1300 to the consumer.
As for the details of the second recovery,  it starts with a complaint filed to the Department from a consumer stating that the faults in the refrigerator were not properly repaired by the supplier. This led the consumer to submit his complaint to the Department which met with the parties and reached a friendly settlement between the parties in which the supplier returned an amount of OMR 210 to the consumer.
 

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CONSUMER LINE

 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law


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Sultanate of Oman