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More than OMR 360,000 recovered in Muscat


The Complaints Department at the General Authority for Consumer Protection in Muscat has managed to retrieve more than (360) OMR for the benefit of a number of consumers, according to the Statistical Indicators Report for the period from January to the end of July of this year. The Authority shall endeavor to settle complaints by amicable means between the parties and find appropriate solutions according to the procedures stipulated in the Consumer Protection Law.


Walid bin Ali Al Rawahi, Director of Complaints Department, said that the Authority has recovered OMR (137,065.00) in the vehicles and equipment sector and replaced 11 vehicles and 85 commodities including spare parts and tires. In addition, OMR 203,151.37 was recovered in the building materials, furniture, furnishings, clothes and some other services sector and 25 items were replaced. In the electrical and electronic appliances sector, OMR 20,414.55 was recovered and 391 items were replaced, including phones, watches, refrigerators, air conditioners, ovens and other electronic and electrical goods.


The complaints manager pointed out that most of the complaints received by the department focused on the complaints of vehicles in car agencies and repair workshops, equipment and machinery, electrical and electronic devices, and other services sector, stressing that these indicators highlight the role played by the Authority in the framework of consumer protection from any prejudice to his rights guaranteed by the law. It is also a testament to the extent of the response of commercial establishments and their tendency to settle matters amicably with the consumer when called by the Authority, emphasizing the need to be honest and credible in dealing with the consumer and abide by the provisions of the law, and to avoid any problems subjected to penalties prescribed by law in the public interest.



 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law

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Sultanate of Oman