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PACP headquarters receives more than 1500 complaints during the first half of 2018

15/07/2018


PACP statistical indexes report indicated a rise in the number of the complaints received by PACP head office in comparison with the same period of 2017.

 

The number of the complaints was 1520 in 2018 while it was 1381 in 2017, which reflects the consumers’ confidence in PACP and its ability to protect and restore consumers rights.
Mr. Khamis Hamad Al-Bulushi, the assistant director of complaints in-charge, indicated that the complaints were from various industries with car dealers, and services  topping the list with 317 complaints, electric and electronic devices 259, phone services 172, manpower recruitment services 149 complaints and the rest of the complaints came from various industries such as consumables and food, car maintenance workshops, contracting and building materials, aluminum and blacksmithing workshops, kitchen manufacturing, textile and carpets, jewelry and accessories, travel and tourism services, livestock, and animal feed, beauty parlors and barber shops, vehicle accessories and other services.
He further added: That 72% of the complaints were solved amicably, 8.75% were referred to The Public Prosecution, 6.71% were referred to the authorities concerned, and that the complaints came through the various channels such as Consumer Guide application, PACP website and social media sites as well as the customer service center.

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CONSUMER LINE

 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law


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Sultanate of Oman