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PACP receives 3192 complaints in 6 months

21/07/2014

In line with its efforts to settle complaints submitted by consumers, the main premises of the Public Authority for Consumer Protection (PACP) at Muscat received a total of 3192 complaints during the period from Jan 1st to June 30th 2014. 

 

Most of the complaints submitted have been solved informally; while others have been referred to the Public Prosecution. Waleed bin Ali Al Rawahi, the director of complaints department at PACP said that auto complaints ranked first in terms of number (400 complaints; furthermore, 256 complaints in regard with vehicles workshops, 9 for spare parts and 54 for tires).
The same department received during the same period 200 complaints against cellphones and services related; 118 complaints from carpentries and aluminum workshops; 62 complaints had to do with furniture shops and 54 against tour and travel operators and offices.     

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 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law


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Sultanate of Oman