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PACP recovered more than RO 200,000 for consumers


Within the efforts done by the Public Authority for Consumer Protection for the settlement of disputes and resolution of complaints reported to the cabinet of the authority or to the different administrations all over the Sultanate, PACP has succeeded in finishing many settlements for the sake of consumer who submitted complaints regarding to variety of issues between them and sellers and companies operating in Oman.


PACP plays a significant role trying to settle any disputes or complaints between the competent parties before forwarding the whole issue to different courts.

Most of complaints centered on autos agencies, autos repairing workshops, cell phones shops, construction companies, electrical devices companies and shops, carpentries and aluminum workshops. Through efforts done by PACP and regular inspection rounds, the authority has succeeded in making settlements for the sake of customers. Through these settlements, PACP has recovered sums of money equal to RO 216,643,022; during the first six months of 2012.

PACP does its best, through its cabinet or its branches that cover every corner in the Sultanate, to provide consumer with more and more protection, either by settling any disputes rising between customers and any service or supplier or by taking legal procedures required by the competent authorities.


 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law

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Sultanate of Oman