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PACP recovers more than OMR 326,000 for the consumers during the 1st half of 2017


PACP, as represented by the Complaints Department, was able to recover an amount of OMR 326,653 for consumers according to the statistical indexes report of 2017, as a part of PACP’s efforts to solve the consumers complaints in accordance with its procedures and as stipulated in the Consumer Protection Law No. 66/2014.


The Head of the Complaints Department in PACP, Mr. Walid Ali Al-Rawahi stated that the recovered amounts came from different business sectors as OMR 20,0714 recovered from vehicles and equipment with returning and replacing 48 items in this sector such as: vehicle commodities, spare parts, equipment and tires. In the services sector, OMR 91,923 recovered through solving complaints relating to building materials, furniture, carpets, clothing and other services, while OMR 34,016 was recovered from electric and electronic devices sector. Mr.Al-Rawahi also added:  that 89 items were returned and replaced including: phones, watches, refrigerators, air conditioners, ovens and other electronic or electric devices.
Mr. Al-Rawahi emphasized that PACP is continuously delivering its message in preserving the rights of the consumers as per the applicable laws in that regard and that the consumers can communicate through PACP channels in case there was a violation of their rights.


 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law

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Sultanate of Oman