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PRISON AND A FINE EXCEEDING TWO THOUSAND RIAL IN SUR FOR NOT PRESENTING THE SALE INVOICE AND NOT RETURNING THE GOODS

21/02/2017

The court of first instant pronounced a verdict against a commercial establishment for violating the consumer protection law, promulgated by royal decree No. 66/2014, and decided to sentence the violator by imprisonment and fine.

 

The authority received a complaint from a consumer against a car accessory shop,  stating that he purchased an accessory against OMR 200 without receiving a purchase bill or a proof of purchase or service , after one week of fixing the accessory it turned out to be faulty (rust and air leakage) therefore the consumer referred to the shop and negotiated with the worker in order to fix the faulty accessory three times to no avail, thus he lodged a complaint to PACP in Sur demanding a refund of the paid amount. The authority took the necessary steps and referred the case to the court which pronounced a verdict against the accused and ruled in favor of penalty for the misdemeanor of (noncompliance to produce a purchase bill to the consumer) which is a fine in the amount of OMR 100 and for the misdemeanor of the refusal to return the goods which is a three month in prison and a suspended financial fine in the amount of OMR 2000.

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CONSUMER LINE

 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law


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Sultanate of Oman