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Parent companies confirmed that the goods were not genuine Visited by more than 68.60,000 consumers Consumer Protection seizes a website that sells counterfeit products which do not conform to specifications

29/08/2019

The Public Authority for Consumer Protection represented by the Department of Combating Commercial Fraud has been able to seize electronic and electrical counterfeiting devices that do not conform to the standard specifications, bearing known international brands and are sold through an electronic market at competitive prices.

 

The details of the seizure are due to the Authority receiving repeated complaints and communications during a specified period of time from consumers stating that there are defects in some electrical and electronic goods. It turns out they all bought it from an online sales site.

 

By examining these complaints and communications, the devices were found to be counterfeit and non-conforming to the standard specifications, which in turn led to questioning the origin of these devices, and the formation of a team to track the place of sale of those goods, which varied from electrical and electronic devices to cosmetics and jewelry. perfumes, bags, books, stationery and many other items, which are sold at very low prices compared to their actual prices in the market. It was found after the investigation and audit that the website is only an interface browsed by the consumer to make the purchase through it, and then another company, cooperating with this website delivers the goods from the store where consumer orders are collected that are imported from the neighboring country, delivered it to consumers as they can pay only on receipt or by pre-payment.

 

The existing goods were immediately checked and sampled for inspection and safety. Addressing the companies proxying for the trademarks seized in Oman, it reported the manipulation of the data of the smart devices seized and acknowledged that these smart devices do not belong to the original known companies, based on its address to the parent company, which confirmed that smart devices are not genuine. This is contrary to Article (7) of the Consumer Protection Act, which states that “any fraudulent, corrupt, counterfeit or unauthorized commodity is prohibited from circulation and promotion and Article (20) of the same law states that “both the provider and the advertiser are committed to transparency, credibility and distance from false or misleading advertising when promoting the goods or service it provides to the consumer”, and investigations into the seizure are ongoing.

 

According to similarweb, the number of visitors to the site in Oman reached more than 68.600 consumers by (68%) compared to other countries where the site was only used by 10%.

 

The Authority notes that all consumers should be aware of the safe shopping process, be sure of the products before purchasing them, and work to promote awareness among them and members of the community in the absence of legislation regulating the process of electronic shopping and the increasing global trend towards the manufacture of shopping sites and electronic sale applications. It also notes the need to obtain all the guarantees relating to the purchase process, which were approved by the Consumer Protection Act issued by Royal Decree No. (66/2014) to protect his rights from being violated.

 

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CONSUMER LINE

 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law


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Sultanate of Oman