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Recovering more than OMR 5,000 for consumers in Barka

17/10/2019

 

The Consumer Protection Department in Barka has been able to make settlements for a number of consumers and recover money amounting to OMR 5,450, as part of its efforts to resolve complaints and reports received from consumers in a friendly manner.

 

Concerning the details of the first incident, a consumer contracted with a furniture store to buy furniture for his house. When he received the furniture, he noted that there were some defects, which led him to visit the shop, which in turn agreed to return the goods and deduct part of the amount paid, which was rejected by the consumer. The consumed subsequently submitted his complaint to the department, which immediately took its actions in the Complaints Department in summoning and examining the parties to the complaint. The statements of the consumer were subsequently verified and a settlement of OMR 2,000 was made in favor of the consumer.

 

For the details of the second and third incident, two consumers contracted a manpower recruitment office. After contracting, the office delayed the provision and finalization of the workers' procedures, which prompted consumers to demand a refund of the amount paid by them, but their claims were rejected by the office. Consequently, consumers went to the department to file their complaint. The department, in turn, began summoning the establishment's officials and discussing them with the complaint. Accordingly, an amicable settlement was reached to return OMR 550 to the first consumer and OMR 1,300 to the other consumer.

 

As for the details of the fourth incident, a consumer filed a complaint with the department against an establishment for building materials sales for the delay and delay in providing the sanitary materials to his house on time agreed upon. By summoning the parties and examining the complaint between them, a settlement agreement was made to recover the amount of OMR 1,600 in favor of the consumer with the termination of the contract.

 

Ahmed bin Saleh Al Zadjali, Director of the Department, said that the Department has managed during the past period to resolve many complaints and disputes that guarantee the right of the consumer, while calling on institutions and companies to adhere to the deadlines and agreed specifications that guarantee the right of the consumer.

 

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CONSUMER LINE

 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law


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Sultanate of Oman