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Recovery of more than OMR 16,000 through amicable settlement for a consumer in Al-Dhahira


The Consumer Protection Department in Al-Dhahira has recently been able to recover more than OMR 16,000 for a consumer though an amicable settlement, this comes as a part of PACP’s efforts to resolve the complaints and reports by the consumers in all possible means.



 The department received a consumer complaint stating that he bought a 4X4 car from a dealer in the governorate. After two days of receiving the car, he discovered that the car is not usable due to noise coming from the interior of the vehicle, and debris and dust enter the vehicle while driving, the car suffered from rust underneath as well as a technical defect in the steering wheel. The vehicle was taken to the dealer’s service section, yet, the driver noticed that the problems did not fully go away, therefore, he requested a full refund. The dealer stalled to process the consumer’s request therefore, he resorted to the department which immediately took the necessary measures regarding these complaints, especially that the dealer did not disclose the defects to the consumer as per article 29 of the Consumer Protection Law. An amicable settlement was reached to refund the consumer an amount of OMR 16,200 that he paid for the car.
PACP advises all providers to inform the consumers regarding the commodities that they want to buy prior to making a purchase and prove that in a contract or an invoice to avoid post purchase legal actions.


 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law

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Sultanate of Oman