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Recovery of more than OMR 33,000 for consumers in Dhofar in the 3rd quarter of 2017


 The Consumer Protection Department in Dhofar Governorate was able to recover OMR 33,000 for consumers, during the third quarter of 2017 according to the statistical indexes report by the department. These recovered amounts are a part of the exerted efforts by the department to solve the consumer complaints through amicable settlement and to implement the Consumer Protection Law.


Mr. Ali Salim Al-Basrawy, the Head of the Department, stated that the number of the received complaints during the third quarter of this year was 237 from different sectors, and an amount of OMR 33, 175 was recovered from different sectors the first of which was cars and cars services OMR 18,000, followed by manpower recruitment services with OMR 8,410 in recovered amounts, followed by carpet and furniture shops with recovered amounts reached OMR 2,140 in total, electric and electronic devices OMR 1,943,car maintenance workshops with approximately OMR 540, aluminum and blacksmithing workshops with OMR 989 recovered, OMR 523 recovered from travel and tourism services. OMR 210 recovered from phones and phone services, followed by OMR 130 from contracting and building materials, and OMR 90 recovered from other services, while beauty parlors and barber shops were at the bottom of the list with OMR 15 recovered.
These efforts are exerted to preserve the consumer rights and to return them by any means whether by solving the complaints amicably, or by referring them to the judiciary in accordance with the Consumer Protection Law No. 66\2014 and its’ Executive Bylaws.


 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law

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Sultanate of Oman