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Replacement of a vehicle with a new one for a consumer in Ad Dakhiliyah ‍Governorate due to technical faults


The Consumer Protection Department in the Dakhiliya Governorate has been able to replace a vehicle for one of the consumers with a new one, as part of the efforts of the Public Authority for Consumer Protection represented by its various directorates and departments to solve complaints and reports received by friendly means.



The facts of the complaint are summarized in the administration receiving a complaint from one of the consumers stating that he purchased his vehicle from a commercial institution in the state of Nizwa, but after a period of receipt and during the warranty period, several defects appeared in the vehicle suddenly stopping the vehicle's engine. And the emergence of several signs on the computer screen, and accordingly he communicated with the institution, which repaired the malfunction, but the malfunction was repeated again, which prompted him to submit his complaint to the management, demanding the establishment to replace the vehicle with a new one. Accordingly, the administration, for its part, took the necessary legal measures regarding the complaint, as a friendly settlement was concluded between the two parties in which it was agreed to replace the vehicle with a new one.


 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law

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Sultanate of Oman