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Replacing a vehicle with a new one for a consumer in Al Batinah North, by amicable settlement


The public Directorate of Consumer Protection in the Al-Batinah North Governorate recently managed to replace a vehicle for one of the consumers with a new one, as part of the efforts of the Public Authority for Consumer Protection represented by its various directorates and departments to solve complaints and reports received by friendly means.



The details are summarized by the Directorate receiving a complaint from one of the consumers, in which he stated that he had purchased a new vehicle from a car agency, and two days after receiving the vehicle an engine failure occurred, which led to its stopping. After returning to the agency, it became clear that the engine was damaged and cannot be repaired, which prompted him to submit his complaint, demanding that the vehicle be replaced with a new one. Accordingly, the directorate took all the procedures followed in such cases.

And with the meeting of the two parties, an amicable settlement was reached between them that necessitated the replacement of the vehicle with a new one of the same type and with the same specifications, according to Article (16) of the Consumer Protection Law which states that (the consumer has the right during ten days of his purchase of any commodity ,with the exception of consumer goods the perishable, property can be quickly replaced, returned, or redeemed if the commodity has a defect, provided that evidence of its purchase from the same supplier is provided, and that the defect is not caused by the consumer's misuse of the commodity).



 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law

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Sultanate of Oman