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Replacing a vehicle with a new one for a consumer at Seeb

23/05/2019


The Consumer Protection Department at Seeb has recently been able to replace vehicle with a new one for a consumer by means of a friendly settlement agreement between the consumer and an auto agency as part of its efforts to resolve complaints and communications received from consumers in a friendly manner.

 

 

Regarding this case, the department received a complaint from a consumer against one of the car dealerships, in which he reported that there were some defects in his vehicle which he had purchased before the fifteen days of the legal period for replacing the vehicle. The agency received the vehicle and repaired the defect. However, after a period of time, the malfunctions appeared again. In light of this, the consumer complained to the department, which followed the necessary procedures. The officials concerned with the complaint were called in, and in response to the complaint they admitted the defects in the vehicle and it was agreed to replace the defective vehicle with a new one.

Such settlements are an affirmation of the Authority's role in protecting consumers' rights and addressing those who do not comply with the provisions of consumer protection laws and regulations.

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CONSUMER LINE

 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law


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Sultanate of Oman