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Retrieving more than OMR 5,000 for consumers in Sur

31/01/2019


The Department of Consumer Protection in South Sharqiyah has recently been able to settle for two consumers against one of the commercial establishments.

 

A total of OMR 5,300 has been recovered as part of the efforts of the Department to resolve complaints and reports received from consumers in a friendly manner.
Regarding the details of the first incident, the Department received a complaint that a consumer contracted a carpentry company to make wooden doors for OMR 1,800. The consumer paid OMR 1,500 in advance, but the company did not make the doors on the time agreed upon. When he was asked to recover the amount, his application was rejected. At the same time, the agreed upon doors were not received, prompting him to submit his complaint to the department, which immediately began its legal procedures to investigate the complaint. The company also acknowledged what it was claimed. In light of this, a settlement agreement was reached with a refund of OMR 1,500.
With regard to the details of the second incident, the Department received a complaint from another consumer stating that he had contracted with the same company to furnish house chairs. It was agreed to pay a deposit to start the required work and to take measurements from the house. However, the company kept procrastinating in coming to take measurements. As the consumer visited the company, he was asked to hand over the full amount of OMR 3,800. He agreed provided that the company would immediately start working. However, the owner of the company continued to delay the execution of the work, so the consumer was prompted to file his complaint. The legal proceedings were taken accordingly, the minutes of a question were opened, and the person in charge was summoned. A settlement agreement was reached for the return of the amount of OMR 3,800.
The Consumer Protection Department in South Sharqiyah emphasizes its constant efforts to enable consumers to exercise their rights in accordance with applicable legal procedures.

 

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CONSUMER LINE

 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law


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Sultanate of Oman