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Return a vehicle to a consumer in Sohar due to technical defects


The Directorate General of Consumer Protection in the North Al Batinah Governorate recently managed to reach an amicable settlement between one of the suppliers and a consumer represented in recovering a vehicle and replacing it with another new vehicle due to technical defects.



The details of the case are due to the Consumer Services and Markets Department in the Directorate receiving a complaint from a consumer stating that he had purchased a vehicle from a car agency, and when using it there were some obvious technical defects, which are not appropriate for the condition of the new vehicle, as the hood vibration was shown at a speed of 140 km , Air intake from the cabin from the rear doors, sound from the front frame in unpaved roads and the rise of the bump, in addition to not closing the vehicle's rear bottle well, and an imbalance in the sunroof which leads to and the presence of sounds at a speed of 140 km. After receiving the notification and completing the required procedures, the provider was contacted to collect the facts of the reasoning, and in response to the complaint, a settlement was concluded that required the return and recovery of the defective vehicle, and its replacement with a new vehicle, which the consumer accepted for raising the damage caused to him.

It is mentioned that the legal guarantee in accordance with the text of Article (16) of the Consumer Protection Law promulgated by Royal Decree No. (66/2014) affirms that "the consumer within (15) fifteen days from the date of receiving any commodity with the exception of perishable consumer goods, the right to replace them Or to return it and recover its value without any additional cost if the commodity suffers from a defect or if it does not conform to the standard specifications or the purpose for which it was contracted, provided that proof of its purchase from the same provider is provided and that the defect is not the result of the consumer’s misuse of the commodity.



 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law

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Sultanate of Oman