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Returning OMR 2,880 for a consumer in Sur

06/12/2018


The Department of Consumer Protection in South Sharqiyah Governorate has recently been able to reach a settlement for a consumer in its efforts to resolve complaints and communications received from consumers in a friendly manner.

 

 

The department received a complaint from one of the consumers against one of the carpentry workshops, with which he contracted to make furniture for his his house according to a specific design and agreed terms of OMR 2,880. However, the agreed work was not received after the specified time. Therefore, the consumer addressed the owner of the workshop, who kept delaying the delivery. After three months, the furniture was installed with defects and faults in design and installation, as well as contrary to the agreed upon. When the complainant asked to amend the furniture, the furniture was returned to the workshop for modification.
After a two-month procrastination, the consumer filed a complaint with the department which began to address the complaint immediately. In accordance with the established procedures and the verification of the complaint, an amicable settlement was reached between the complainant and the establishment which decided to recover an amount of OMR 2,880 for the consumer.

 

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CONSUMER LINE

 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law


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Sultanate of Oman