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Students of the Faculty of Commerce at the University of Dhofar visit "Consumer Protection" in Dhofar


The Department of Consumer Protection in Dhofar recently received a number of students from the Faculty of Commerce and Administrative Sciences at Dhofar University as part of the efforts of the Public Authority for Consumer Protection to spread the culture of sound consumption among all sectors of society.



The students were received by Ali bin Salem Al Basrawi, Director of the Department, who introduced the role of the Authority and its specialties and achievements in the field of consumer rights protection. The department's specialists also introduced the services provided, and explained the method of submitting complaints, their methods of research, and the steps that are taken to find quick solutions to protect the rights of consumers. In addition, the students were briefed on the mechanism of the work of quality control specialists, where the specialists explained how the handheld device works and the mechanisms used to detect counterfeit goods. The students were also introduced to samples of some goods withdrawn from the market and in violation of specifications and standards, in addition to duplicate and original goods and how to differentiate between them. At the end of the visit, a number of publications of the Authority on awareness raising were distributed to the students.

Awarded by the Institute of the Middle East Award in Dubai
Consumer Protection the 23rd Middle East Smart Government and Smart Cities Excellence Award
Head of the Authority: We seek to employ the latest intelligent ICT mechanisms to serve consumers and suppliers
Adel Al-Riyami: Tawasol system achieves the highest standards of efficiency in a more organized and economical manner.
The Public Authority for Consumer Protection (PACP) has been awarded the 23rd Middle East Smart Government and Smart Cities Excellence Award in the category of Customer Smart Services Excellence.
The award was organized by the Middle East Excellence Awards Institute in conjunction with the 24th GCC Government and Smart Cities Conference. It recognized best effective strategic ministries in the Middle East in recognition of their outstanding achievements in enhancing competitiveness in order to support and stimulate the latest mechanisms of economic growth through the systematic application and intelligent use of ICT. The honouring ceremony was held at The Ritz-Carlton Hotel at the Dubai International Financial Centre in the presence of a number of officials and stakeholders in smart government from around the world.
Dr. Said bin Khamis Al Kaabi, PACP Chairman said in a statement that they are proud to win this important competition as it emphasizes the ability of Omani institutions to excel, innovate and enhance competitiveness. He added that it is also the culmination of efforts that have been made since the establishment of  PACP for continuous development and modernization in all technical fields, to keep abreast of all accelerated technologies in order to improve consumers services, and emphasize the leading role played by the Authority to be a catalyst for further achievement.
He pointed out that winning the award puts PACP in a position to exert more effort and work to maintain the level reached by it and even to rise to the highest levels, especially as it is the twentieth award  during the work of the Authority relatively short age.
The Chairman emphasized the PACP’s efforts to employ the latest ICT mechanisms will activate the institutional processes and continuous follow-up of consumer activity, monitor the daily market movement and ensure that the rights of the consumer are taken in a fair manner through its work to adapt all available means to fulfill its mission to raise awareness among all segments of society, especially the groups that follow and use electronic applications, through different technologies, and their multiple systems, as access to these categories help us achieve our goal.
Mr. Adel Al Riyami, Director of IT Department, said that the system is one of the most advanced systems in the field of information technology to help consumers and suppliers solve problems quickly through providing the best electronic services. This system is an integrated platform based on direct communication between consumers and suppliers to solve the problem between them, pointing out that the consumer can inform the supplier of the complaint data and attachments by emailing the supplier complained, where the complaint is discussed between the parties through the exchange of Information and data between them to reach a solution satisfactory to the parties and the complainant can see the progress of his complaint through this system, and in case of disagreement, the consumer has the option to refer the complaint to the Commission, which, in its turn,  resolves the complaint.
He added that the consumer can create a private  file in the system by accessing through the PACP website, while the suppliers should apply to the Authority to create a private account of their companies where they need to provide some details. He stressed that the system works to protect consumer rights and encourage consumers to use ICT as one of the best smart ways to minimize transaction costs, simplify bureaucratic procedures, achieve the highest standards of efficiency, and publish resources that deliver e-services in a more structured and economical way.
The Middle East Institute's vision is to develop the community and to consolidate the foundations of excellence and competitiveness in institutions and leaders by highlighting achievements and honoring best practices and outstanding contributions from leaders, decision-makers, executives and institutions as well as their commitment to the pursuit of leadership and a culture of excellence and innovation in all sectors of government and business sectors. This reflects the fact that all their outstanding achievements are a milestone in the development and competitiveness process. The Middle East Institute Awards are distinguished by regional and international approaches and standards that support the development of creativity and the competition in the march of the economy at the regional and global levels. The award also covers the vital sectors that have been able to achieve tangible achievements through the application of the latest technological systems based on the knowledge of modern management, which led to change concepts and methods of dealing with the business sector and citizens and contributed positively to the growth of the national economy.
It is noteworthy that the Sultanate represented by the Information Technology Authority and the Royal Oman Police received the award at its 20th session for the categories of Smart Governance for the ICT sector and the Integrated Services category.



 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law

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Sultanate of Oman