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Sur: replacing a vehicle with a brand new one for a consumer through amicable settlement


The Consumer Protection Department in Sur has recently been able to replace a car with a brand new one in the amount of OMR 13,000 for a consumer as a part of an amicable settlement with a provider. This comes as a part PACP’s efforts to solve the complaints and reports by the consumers amicably.


Case summary: The department received a complaint by a consumer against a car dealership, he stated that he purchased a 4X4 (2016) car, after he got the car, there was a technical problem in transmission which was causing vibration. Considering the problem occurred  during the warranty period and as per the applicable procedures, the department was
able to reach an amicable settlement to replace the vehicle with a brand new one.
The legal warranty, in accordance with article 16 of the Consumer Protection Law as promulgated by Royal Decree No. 66/2014 stipulates : “ within a period of fifteen (15) days as of his  receipt of any commodity- save consumer items that are readily  spoilable - shall be entitled to replace, return or refund the value of  the commodity without any additional costs if such commodity is  defective or incompliant with the standard specifications or unfit for  the purpose for which the commodity was procured, provided that  the consumer shall submit proof of purchase of the commodity  from the provider and that the defect is not due to misuse by the  consumer of the commodity.”.


 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law

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Sultanate of Oman