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The Consumer Protection Al-Dakhiliyah replace a vehicle for Consumer

30/03/2017

Consumer Protection Nizwa recently managed to replace a vehicle with a new one to Consumer, through amicable settlement.

 

It started when PACP received a complaint from the consumer, stating that he purchased a new vehicle from a dealer in Nizwa, and after using the car he noticed some strange noise from the gearbox, he informed the the car dealer, and they examined the vehicle and it was confirmed that there were some malfunctions, stating that they are ready to change the gearbox, but after the repair the malfunctions returned, the complainant returned the vehicle to the dealer and lodge a complaint to PACP against the dealer demanding to replace the vehicle. PACP managed to reach an amicable settlement between the parties and it was agreed to replace the vehicle with a new one of another model and the complaint will pay the different  between the two vehicles.
 

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CONSUMER LINE

 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law


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Sultanate of Oman