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The PACP by a friendly settlement in Sur retrieves OMR 600

24/01/2019


The Department of Consumer Protection in South Sharqiyah Governorate has recently been able to reach a friendly settlement and return a sum of OMR 600  to a consumer as part of the Department's efforts to resolve complaints and reports received from consumers in an amicable manner.

 

 

In this regard, the Department received a complaint against one of the beauty centers from a consumer, in which she reported that she had agreed with the Center on the work of a cold laser for the whole body. She paid OMR 800. However, after three sessions, there were sporadic burns in the body. When she asked to withdraw and get refunded, her request was rejected, prompting her to file her complaint to the department, which immediately initiated its legal procedures to investigate the complaint where they found superficial burns through the medical report and the recognition of the center's owner. In light of this, a settlement agreement was reached with the repayment of OMR 600.

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CONSUMER LINE

 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law


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Sultanate of Oman