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Through friendly settlement Replacing a vehicle with a new one for a consumer in Sur

29/07/2019


The Department of Consumer Protection in Sur has recently managed to replace a vehicle to a consumer with a new one, as part of the efforts of the Public Authority for Consumer Protection represented by its various directorates and departments in resolving complaints and communications received by friendly means.

 

 


In this regard, the Department received a complaint from a consumer stating that he had purchased a vehicle from an automobile agency. Three days after receiving it, it showed some technical defects. He returned it to the agency, where it was checked and a sound was found on the steering wheel. Therefore, it was fixed. After repairing, the same old defect arose, and he returned it to the agency demanding that it be replaced by a new vehicle. However, the agency rejected his request, prompting him to submit his complaint.

Accordingly, the Department has implemented the procedures in such cases where the complaint has been verified and a friendly settlement has been concluded between the parties in which it was agreed that the vehicle in question would be replaced by another new vehicle with the same agreed specifications.

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CONSUMER LINE

 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law


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Sultanate of Oman