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Two judicial verdicts of conviction and fines in Dhofar


The Salalah Primary Court has recently issued two judicial verdicts against two violators of the Consumer Protection Law, with conviction and fines of more than OMR 3,000.



The details of the first case began when a consumer a new 2016 vehicle from an agency. During his use of the vehicle for several days, he heard sounds coming from the front of the car after driving more than a thousand kilometers. Accordingly, the complainant presented the problem to the agency and was told that they would check the fault at the first maintenance service of five thousand kilometers. When the service time came, the agency did not repair the fault and informed him that the sound of the vehicle was normal. After the second maintenance service, he was told that the fault had been fixed but that the problem was still there. Therefore, the consumer had complained to the department that had summoned the defendant.

After collecting the evidences and completing the file, the case was referred to the Public Prosecution, which in turn referred it to the competent court. The court ruled that the defendant was convicted of the breach of the obligation to provide the service in a proper manner and in accordance with the nature of the case and the failure to comply with the restitution. The first offence was fined OMR 1,000 suspended and the second was fined OMR 2000 (OMR 500 was executed and the rest was suspended). The penalties shall be emerged the most severe penalties shall be imposed. The company shall be obliged to return the situation to its pre-contract status and shall be obliged to pay the plaintiff an amount of OMR 500.

The details of the second case began when the department received a report from a consumer stating that he had purchased spare parts for his vehicle from a spare parts store. It was agreed between the parties that the consumer would receive the goods within two days. However, the shop did not comply with what was agreed and the complainant was harmed by this delay as the vehicle was at the repair shop, so the complainant submitted his complaint to the department. After collecting the evidences and completing the file of the case, it was referred to the Public Prosecution, which in turn referred the case to the competent court. The court ruled that the defendant was convicted of a breach of duty to serve the consumer properly during the agreed period, and imposed a fine of OMR 100. The court obliged the defendant to pay the plaintiff an amount of OMR 142 for the value of the unclaimed goods and to compensate for delay in delivery on time.


 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law

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Sultanate of Oman