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Two verdicts against two commercial establishments in Izki for non-compliance in the optimal provision of the service

13/06/2017

The Primary court recently pronounced two verdicts against two commercial establishments in the wilayat in conviction and financial fine for breaking the Consumer Protection Law no.66/2014.

 

The first verdict: Consumer Protection received a complaint from a consumer who took his vehicle for a paintjob at one of car maintenance workshops in wilayat Izki. After he received his car, he noticed stains in some parts of the vehicle and the color of the trunk was different than the other parts of the vehicle.
 The consumer headed to the establishment and notified it and so the establishment made alterations in accordance with the consumer’s remarks, however the consumer was surprised upon receiving the car that the alterations were not done properly, therefore, he tried to communicate with the owner of the establishment in order to resolve the issue, after failing to reach a solution, the consumer lodged a complaint with the Consumer Protection which followed the required actions and prepared the investigation reports then referred the case to the Public Prosecution in Izki who investigated the case then referred it to the competent court.
The Primary court ruled in favor of convicting the accused for failing to meet the obligations in the optimal provision of the agreed service in accordance to Article (23) of the Law and to pay a fine in the amount of (100) Omani Rials with an obligation to pay an amount of (100) Omani Rials to the plaintiff.
The second verdict: Consumer Protection received a complaint lodged by a consumer indicating that he has contracted with a commercial establishment in wilayat Izki for designing widows and aluminum doors. The agreement specified that the aluminum used should be manufactured by (Oman Aluminum), yet, after installation the consumer discovered that the aluminum used does not comply with the specifications as per the agreement which led him to lodge his complaint.
Consumer protection took the required actions in that regard, prepared the investigation reports and referred the case to the Public Prosecution who investigated the case and forwarded it to the competent court. The Primary court ruled in favor of convicting the accused in misdemeanor of the lack of credibility and failing to optimally provide the service as per the agreement in accordance with Article (23) of Consumer Protection Law in addition to a fine in the amount of (200) Omani rials and referral of the civil claim to the competent court.

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CONSUMER LINE

 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law


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Sultanate of Oman