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Warrantees, maintenance and integrity with the consumers Meeting between Consumer Protection and car dealers in Sharkiya North

03/05/2017

Consumer Protection, Sharkiya North, recently met with the management of several car dealers in the governorate to verify the reasons for complaints in the vehicle sector, and find suitable solutions for all the parties, in addition to extended cooperation with them.

 

During the meeting, Mr. Mohammed Al Kasmi, legal researcher, PACP, presented a paper introducing several articles from the consumer protection law, and its executive bylaws, involving car dealership. He discussed the penal and administrative penalties for any violation, the importance of examining the goods and purchase invoice, the replacement policy for goods under warrantee, repair and maintenance, promotions and health and safety conditions.

The presentation also included the 2016 statistics on complaints in the vehicle sector, with 131 complaints, out of which 124 complaints were settled amicably, and the rest were referred to the legal authorities concerned. He discussed the important reasons for the complaints received represented by defects in the vehicles (repeated defects), delay and procrastination in performing the repairs, lack of credibility while dealing with the consumers, noncompliance with the agreements and the dealers refusing to repair the vehicles.

The meeting included a panel discussion between PACP officials and car dealer management, and separate meetings were arranged with each dealer for detailed discussions of the complaints against each dealer, detailed list of complaints received in 2016, and the obstacles facing the complaint department with the car dealers.

 

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CONSUMER LINE

 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law


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Sultanate of Oman