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  Complaint forms

PACP is Providing so many channels for consumers to log complaint against retailers or hypermarkets, for any products or services that they are not satisfied with, where they can lodge them through PACP E-Portal, call canter, smartphone app, social media sites, or in person at the PACP Consumer’s to meet our front desk staff. When the consumers visit our Consumer’s Hall to submit a complaint against retailer they have to take a number from our Queue system and then wait until their number appears on the screen for their turn. After that they have to fill relevant complaint form, as PACP have three different forms available according to the type of complaint. To make the process easier and faster, they can download these forms in prior from our below mentioned channels.
 
Complaint logging form related to electrical and electronic devices department. (Download Form)
 
If the complaint is related to mobile phones and services or electrical and electronic devices, please click here to download the form and fill it prior visiting PACP to log complaint.
 
Complaint logging form related to goods and services department. (Download Form)
 
If the complaint is related to forging and carpentry and aluminium workshop or furniture stores or manpower services or Jewellery and accessories or construction and building materials or other goods and services related, please click here to download the form and fill it prior visiting PACP to log complaint.
 
Complaint logging form related to Vehicles, equipment and machinery department. (Download Form)
 
If the complaint is related to automobile agencies or vehicle repair workshops or spare parts or tyres or other related issues, please click here to download the form and fill it prior visiting PACP to log complaint.
 
CONSUMER LINE

 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law


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Sultanate of Oman