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PACP e-Portal


The PACP e-portal represents a main gateway to connect the citizen with the government and provide the services offered to:
- Nourish the consumer market
- Protect consumer rights and
- Provide benefits to the traders by creating a common quality baseline market
- Educate consumers about commodity prices 
This bi-lingual (English and Arabic) portal presents strategic objectives of the PACP, News, Price Index, Royal Decrees, Laws and Decisions, Media Center, Electronic Consumer Guide, interaction with management, hot Line contact, Live Web chat, multimedia educative content, etc... It is also a secure interactive platform to receive consumer feedback, suggestions, and complaints.



PACP’s portal comes in line with its objectives:

- To work for consumer protection from price fluctuations and monitor market prices of goods and services and curb their rise: Live Price Index published on portal

- To guarantee consumer freedom of choice, equality, fair treatment, honesty and credibility: PACP portal is surrounded with interactive channels (social media, web 2.0 features, hotline...) to allow consumers to contact PACP freely and transparently

- To develop consumer general awareness and use proper scientific means to spread it on accurate and balanced bases in the society as a whole: The portal publishes multimedia content and annual reports that raise the consumers’ awareness about the consumer market

- To find prompt solutions to consumer complaints and fight counterfeiting, swindling and monopoly: PACP portal has a section dedicated for consumer complaints and follow up

 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law

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 Copyright © The Public Authority for Consumer Protection.
Sultanate of Oman