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The Public Authority for Consumer Protection strongly believes that providing efficient, transparent and satisfactory service to the consumers can create a healthy and a prosperous consumer market. Therefore, it strives to protect consumer rights and promote awareness, which require participation from the consumers themselves. PACP has developed the Complaints and Suggestions service to work hand-in-hand with consumers to achieve that, by presenting them with the ability to lodge a complaint or a suggestion against a retailer, product, service, or the authority itself, from anywhere and at any time. Through this service, you are invited to provide your suggestions and lodge your complaints regarding the following:
A retailer who is providing a product or a service at a higher price
A product that does not meet the quality standards or does not perform as advertised
A service that was delivered below the promised levels of quality and time
A problem or inconvenience with PACP services or representatives
To lodge a complaint or provide a suggestion: 1.Provide your details as your name and mobile number or email so that PACP can contact you
2.Provide details of the retailer, product, or service you are complaining about or providing a suggestion for
3.Enter the details of your complaint or suggestion
4.Attach relevant files if available
5.Submit/Send the complaint
The Complaints and Suggestions service is provided through the following channels:
Electronic submission form through the PACP portal
The PACP mobile app ►
PACP Mobile App
The customer line ►
80079009- 80077997
PACP email ►
cc@pacp.gov.om
PACP fax ►
24119119
PACP customer service centers
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Kids Corner
No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law
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Sultanate of Oman