Wednesday 8 July 2020
Sohar Primary Court recently issued eleven judicial rulings against a commercial organization working in the field of travel and tourism in Al Batinah North, for violating Consumer Protection Law promulgated by Royal Decree No. 66/2014.
The details of the case as follows: A number of consumers filed complaints to the General Directorate of Consumer Protection in Sohar against a commercial establishment. They had agreed with the office to book round-trip tickets from Muscat to Jordan. The consumers had paid the ticket cost and received it, but they were surprised in the date of return from the travel that the booking was not confirmed and that is because a disagreement between the office which they already paid for and another institution resulting from financial claims. Immediately, the case was referred to the public prosecution, which in turn referred it to the competent court that issued the judgments by condemning the defendant of the offense of not committing to provide the service to the consumer in proper manner and not to return the value in accordance with its nature. The court ruled to punish him with imprisonment for a period ranging from a month to three months, financial fines of up to (2300) Omani Rial and deported him permanently from the country after the end of his sentence period, unless he was arrested for another reason, and the second accused was declared innocent of the charge attributed to him for not having committed the offense.
The Public Authority for Consumer Protection calls on travel and tourism offices to abide by laws that protect consumers ’rights, and to avoid the practices that violate the Consumer Protection Law. The authority confirms that it will not hesitate to take the necessary measures guaranteed by the law in order to preserve the rights of consumers and save their money.