Awards

The Public Authority for Consumer Protection achieved this prestigious award presented in Abu Dhabi, UAE, by the United Nations Organization, for the best m-App in the world. The e-consumer guide greatly contributed in providing excellent services to the consumers of various levels and cultures, following several updates and improvements, including getting the latest news about PACP, recalls and notifications relating to various consumer goods in the form of automatic alerts issued directly by PACP. The App is also linked with the global price index presenting the global prices for raw materials, in addition to the price index in Oman and the Gulf markets.

In parallel with the World Consumer Rights Day on 15 March every year, and under the theme “consumer rights in the digital world” PACP received an award from Consumer International for innovation in the use of digital technology for protecting and enabling the consumers, in acknowledgment for the major role it plays to promote consumer protection in the Middle East and elsewhere, and for its excellence and innovation in the technology used to protect and enforce the consumer rights, and its ability to keep pace with the accelerated technological development. PACP uses all its potentials and means to build technological platform to achieve its objectives, thus making the consumer rights a tangible reality by developing the applications required to provide the consumers with the information required, and facilitate communication for complaining, along with other applications to support the market inspectors and facilitate their assignment to effectively inspect the markets. PACP also uses the social media to educate the consumers. Also, the technology used by PACP has been integrated within a comprehensive methodology to promote consumer protection in Oman, which includes development of legislations, investment in human resources and support the consumer organizations in Oman.