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October 2019 More than 49,000 RO refunds to consumers in Seeb
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The Complaints Department at the Public Authority for Consumer Protection in Seeb managed to retrieve 49,702 thousand RO for a number of consumers in October 2019, as a part of its efforts to solve the complaints by the consumers amicably.

12/11/2019

Due to improper installation of the oil delivery pipe in the turbo system Recall for a number of Hyundai Genesis G80 (DH) cars
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The Public Authority for Consumer Protection, in cooperation with the Oman Trading Establishment, has launched a recall campaign for 3 Hyundai Genesis G80 (DH) 2015-2017 models, based on chassis numbers from (KMHGN41B0JU234538) to (KMHGN4JBXJU270639).

12/11/2019

In cooperation with the Omani Trading Establishment Recall for a number of Chevrolet Malibu 2018 models
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The Public Authority for Consumer Protection (PACP), in cooperation with the Omani Trading Establishment, has launched a recall campaign for 13 Chevrolet Malibu 2018 models, based on chassis numbers from (KL1ZC5DX1JB035159) to (KL1ZC5DX9JB047852), and from (KL1ZE5EX8JB035331) to (KL1ZE5EX3JB0459).

12/11/2019

For not committing to providing the service properly Imprisonment and fine against a defendant in Suhar
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The Primary Court in Suhar has recently convicted a defendant of a misdemeanor for failing to provide and ensure proper service. He was sentenced to six months' imprisonment and a fine of OMR 2,000 fine for the public right.

11/11/2019

For the third consecutive year “Consumer Protection” in Sur launches “Know Your Right” awareness campaign
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The Consumer Protection Department in Sur has recently launched the third version of its awareness campaign “Know Your Right”, which targets employees of government and private institutions in the governorate, in order to introduce them to their rights as consumers and instill a safe consumer culture.

11/11/2019

Due to is a defect in programming the airbag control unit Recall for a number of Porsche Carrera, Cayman and Panamera cars
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The Public Authority for Consumer Protection, in cooperation with SATA company, has launched a recall campaign for 16 Porsche Carrera, Cayman and Panamera 2016 models which made during the period 2015-2016, where 11 Porsche Carrera were recalled based on chassis numbers from (WP0ZZZ99ZGS100752) to (WP0ZZZ99ZGS189027), and 4 Porsche Cayman were recalled based on chassis numbers from (WP0ZZZ98ZGK180419) to (WP0ZZZ98ZGK180936). In addition, 1 Panamera car was recalled based on chassis number (WP0ZZZ97ZGL001212).

07/11/2019

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CONSUMER LINE

 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law


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Sultanate of Oman