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Al-Rustaq: four verdicts against violators of the Consumer Protection Law

03/05/2018


The Primary Court in Al-Rustaq has recently issued four verdicts against a number of commercial establishments, for violating the Consumer Protection Law, the accused were convicted, fined and imprisoned.

 


The first verdict: The department received a consumer complaint stating that he agreed, and contracted with an establishment that does decorations to paint and decorate his house within a month from the commencement date of the agreement, however, the establishment did not commit to the duration as set in the contract, and the work had some defects, and was different than the model that was agreed upon.
The case file was referred to the Public Prosecution which conducted an investigation and referred the case file to the competent court. The court convicted the accused for the violation of the Consumer Protection Law, and the lack of credibility and transparency in rendering the service. The accused was fined an amount of OMR 2,000, of which OMR is to be paid along with fees.
The second verdict: The accused and the complainer agreed on plaster and decoration works, which were to be completed within 90 days, yet the establishment did not commit to the deadline in stark violation of the Consumer Protection Law. The case file was referred to the Public Prosecution which conducted an investigation then referred the case to the competent court which convicted in the misdemeanor of lacking transparency, and credibility in rending the service, they were fined an amount of OMR 2000, of which 100 to be paid.
The third verdict: The department received a complaint from a consumer who agreed with an establishment to revamp his house on a contract that stipulated a completion time within a month of the agreement, yet the establishment did not commit to the deadline in stark violation of the Consumer Protection Law.
The case file was referred to the Public Prosecution by the department, which conducted an investigation then referred the case to the competent court which convicted the accused in the misdemeanor of lacking transparency and credibility in rending the service, and improper rendering of the services. The accused was penalized of suspended three months jail time and fined an amount of OMR 100. The two penalties were combined, and the accused was obligated to pay the fees.
The fourth verdict: A School complained regarding a commercial establishment that sells food in the canteen, the law enforcement officers conducted an investigation, and a field visit to discover that certain items were expired (cakes and cookies), these items were massively sold to the school students. The employee in charge of the canteen acknowledged that the establishment gave the canteen a mix of valid and expired foods. An official from the company was summoned, and he categorically denied his connection with the commodities sold in the canteen, in violation of article 7 prohibiting the dealing in counterfeit and corrupt commodities. The case was referred to the Public Prosecution and then to the competent court which pronounced the verdict of three months jail time with the obligation to pay the fees, confiscation of goods, and the accused was to be released on OMR 300 bail unless he was held for another reason, in addition to paying the fees.
These verdicts come as a confirmation of PACP role in the protecting consumer rights and dealing with all those who do not comply with the provisions of, laws and legislations related to consumer protection.

 

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CONSUMER LINE

 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law


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Sultanate of Oman