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Before the expiry of the warranty period Replacement of two vehicles for consumers at the PACP


The Complaints Department at the Public Authority for Consumer Protection in Muscat has managed to replace two vehicles for two consumers. This comes within the framework of the efforts exerted by the Authority in resolving complaints by amicable ways between the parties and finding appropriate solutions according to the procedures set forth in the Consumer Protection Law, regulating the relationship between consumers and suppliers and working to ensure that consumers have access to all their rights guaranteed under the law.


In the first case, the Complaints Service received a complaint from a consumer stating that he had purchased a new vehicle from an automobile agency. After receiving the vehicle, he noticed that the engine was abnormally chopped and turned off. After contacting the agency and discussing the contents of the complaint, and the fact that the malfunction occurred during the specified period in which the consumer is entitled to replace the item or return the price according to Article (16) of the law, the complaint was amicably settled by the replacement of the vehicle.


In the second case, the consumer purchased a new vehicle from an automobile agency. After receiving the vehicle and using it for a period not exceeding fifteen days, he noticed a malfunction in the driver's front seat. In light of this, he contacted the agency, which had repaired it several times; however, the malfunction remained. Accordingly, the complainant was summoned to discuss the complaint and the legal requirement to replace the vehicle was taken.


The General Authority for Consumer Protection confirms that it continues to fulfill its mission in order to preserve the rights of consumers in accordance with the legal procedures. It also calls on all consumers to be aware of all their rights and to refer to the Authority in case of breach to take legal action against each violator, through its channels dedicated to communication.


 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law

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Sultanate of Oman