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By amicable settlement Recovering more than OMR 7,000 for a consumer in Rustaq

30/05/2017

Consumer Protection, Rustaq, recently concluded amicable settlement between a consumer and car dealer, within its efforts to amicably settle the complaints and reports received from the consumers.

 

The case started when the directorate received a complaint from a consumer stating that he purchased a vehicle from car showroom, and while using it he noticed certain technical faults inconsistent with the new vehicle, thus he requested them to take the vehicle back and refund the advanced payment. In view of non-agreement between them he complained requesting solution. The directorate contacted the showroom management which expressed understanding and cooperation, and an amicable settlement was concluded by which the company will take the faulty vehicle back and refund the amount paid by the consumer, totaling OMR 7,300 and this was accepted by the consumer.

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CONSUMER LINE

 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law


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Sultanate of Oman