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Consumer Protection Al Dakhliya replaces a vehicle for consumer

22/01/2017

Consumer Protection, Al Dakhliya, recently concluded a settlement agreement between a consumer and car dealer, and it was agreed to replace the faulty vehicle with a new one, within the PACP’s efforts to solve all the problems and complaints received from consumers.

 

It started when Consumer Protection received a complaint from a consumer against a car dealer stating that he purchased a new vehicle, and on the second day he noticed traces of accident on the front bumper and traces of paint. He immediately contacted the car dealer of this, but they denied any accident to the vehicle, but they said that they are willing to replace the bumper if the accident was established. The consumer did not agree and complained to PACP. Following the customary procedures and after meeting with the dealer, it was agreed to settle the complaint amicably and replace the OMR 8,550 vehicle with a new one.

 

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CONSUMER LINE

 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law


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Sultanate of Oman