Consumer Protection, Al Dakhliya, recently concluded a settlement agreement between a consumer and car dealer, and it was agreed to replace the faulty vehicle with a new one, within the PACP’s efforts to solve all the problems and complaints received from consumers.
It started when Consumer Protection received a complaint from a consumer against a car dealer stating that he purchased a new vehicle, and on the second day he noticed traces of accident on the front bumper and traces of paint. He immediately contacted the car dealer of this, but they denied any accident to the vehicle, but they said that they are willing to replace the bumper if the accident was established. The consumer did not agree and complained to PACP. Following the customary procedures and after meeting with the dealer, it was agreed to settle the complaint amicably and replace the OMR 8,550 vehicle with a new one.