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Consumer Protection recovers more than OMR 14,000 in Sur

01/02/2017

Consumer Protection Sur recently concluded an amicable settlement between a consumer and a car dealer in Sur, and the consumer recovered the purchase price OMR 12,000 and OMR 2,250 as compensation for delay, and returning the defective car to the dealer. The effort comes within PACP role to amicably solve the consumers’ complaints and reports.
 

 

The incident started when the consumer purchased a vehicle from a car dealer, and while using it he noticed some defects, like vibrations, so he took it back to the dealer for repair during the warrantee, and the vehicle was repaired. Afterword the consumer noticed that certain previous defects  are still there, and the defect was not fixed, and the dealer continued procrastinating, thus he complained to Consumer Protection. Following the prescribed procedures, the dealer’s officials were contacted and discussed the complaint, with sufficient time to find the reason for the defect and fix it, considering it is under warrantee. However, the dealer as not able to repair the vehicle, thus an amicable settlement was concluded for the benefit of both parties, whereby the dealer will refund the money to the consumer, and compensate him for the delay, and retake the defective vehicle

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CONSUMER LINE

 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law


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Sultanate of Oman