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Due to frequent complaints and the owner's failure to take responsibility Closure of a labor recruitment office in North Batinah


The Directorate General for Consumer Protection in North Batinah has recently closed a labor recruitment temporarily for and made friendly settlements for more than 20 complaints.



In this regard, the Directorate General of Consumer Protection in the North Batinah has received a number of complaints against the labor recruitment office, where consumers reported that they contracted with the office to bring workers to their homes, but it became clear to them that the office brings them with tourist visas, which confirms the lack of credibility and transparency of the office in dealing with consumers. The frequency and diversity of complaints have been noted by the Department of Consumer Services and Market Control at the Directorate, which has led to the call of the Director of the office to attend several times, but he has not been present. It is decided to follow the closure procedures of the office to protect consumers from depleting their money through the unsecured contracts carried out by the office, and also the arrest of the owner of the establishment and responsible for contracting. The complaint also revealed that the office receives the full amount agreed upon prior to the service, which is contrary to the consumer protection law and its regulation prohibiting the receipt of the full amount before the service is provided, not to mention the fact that the workers are returned and handed over to a new sponsor.

Accordingly, the Directorate addressed the Public Prosecution in Suhar requesting the closure of the facility until the dismissal of the complaints against it and the arrest of the owner of the institution and the worker. It also managed to resolve 29 of the complaints filed and recover amounts estimated at (OMR 11,670) and refer the rest to the public prosecution, according to Article (37) of the Consumer Protection Law, which stipulates that “the Public Prosecution - upon the prior request of the President or his authorized representatives - may decide, on an interim basis, to close the establishment or suspend the activity until the proceedings are settled.”

The Public Authority for Consumer Protection urges labor recruitment offices to abide by laws that protect consumers' rights and calls on them to address some of the wrong practices of some offices, stressing that they will not hesitate to take the necessary measures to protect the rights of consumers and save their money.


 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law

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Sultanate of Oman