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During Last May Retrieving more than 31 thousand riyals in Al-Seeb


The Department of Consumer Protection, represented by the Complaints Department, managed to recover RO 31402.9 thousand for a number of consumers during May 2018, through its efforts to resolve complaints submitted by consumers in a friendly manner.



The amounts recovered were distributed to a number of sectors. The labor services sector came at the forefront of these sectors with a total of OMR 12,965. The travel and tourism services sector came next with a total refund of OMR 4,580. The electrical and electronic equipment sector retrieved OMR 2581.9, while the contracting and construction materials sector retrieved  OMR 2221. It was followed by the sector of vehicles workshops and repair with a refund of OMR 1345. Likewise, OMR 820 was recovered in the spare parts sector. In the aluminum, blacksmithing and carpentry workshops, OMR 720 was recovered. The total recovered in the clothing, textiles and services sectors, furniture stores, tire sector and other goods sector amounted to OMR  464. The recoveries in other sectors amounted to OMR 5,578.
Ziad bin Saleh Al Wahaibi, Director of the Department, stressed that these recoveries were the result of the efforts exerted by the Department in preserving the rights of consumers and resolving the complaints received in various sectors by various means available. He pointed out that the Department is working hard to fulfill its mission to protect the rights of consumers according to legal procedures in force in this regard.



 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law

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Sultanate of Oman