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For failure to provide service during the agreed period Refund of money to a consumer in Dhofar


The Court of First Instance in Salalah has recently issued a court ruling condemning a defendant working in a furniture company with the misdemeanor of not providing the item to the consumer on time, in contravention of the Consumer Protection Law issued by Royal Decree No. (66/2014).



As for the details, the department received a complaint from a consumer against a furniture company, in which it reported that he had agreed with the company's worker to make a set of chairs and tables which must be completed and delivered before Eid. However, the company did not commit to handing over the chairs. Upon returning to the shop, the official told them that the chairs were not ready and that temporary chairs had been given, despite the fact that the consumer paid more than half the value of the chairs. In light of this, the consumer went to Salalah Consumer Protection Department to file his complaint. Accordingly, the Department immediately proceeded to investigate the complaint and summon the accused, who was proved to be not committed to providing the service on the agreed date, which is contrary to the provisions of Article (19) of the executive regulation of the law of consumer protection of non-submission of the item at the agreed time. The case was referred to the public prosecution, which referred it to the competent court in Salalah, which ruled the above-mentioned judgment.

The Public Authority for Consumer Protection calls on suppliers to be credible in dealing with consumers and deliver services on the dates agreed upon in the contracts between the parties. It also urges consumers to obtain written and documented contracts when contracting to preserve their rights. 


 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law

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Sultanate of Oman