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For the failure to meet the requirements of service delivery "Consumer Protection" in Sur retrieves more than OMR 1,400


The Department of Consumer Protection in Sur has recently managed to make friendly settlements between consumers and labor recruitment offices in light of the Department's efforts to resolve complaints and communications received from consumers in an amicable manner.



In the first case, a consumer contracted with a labor recruitment office to bring a domestic worker. However, the provider did not comply with the terms and conditions documented in the contract, where she was found, after bringing the worker and performing the medical procedures, as medically unfit and she was returned to the office. Consequently, the consumer filed a complaint against the provider. After the research, it was proved that the service provider did not fulfill the requirements specified in the contract. Accordingly, the Department took the necessary measures and reached a friendly settlement agreement between the parties in which the provider agreed to return the amount of OMR 550.

In the second case, the owner of the office complained of the right to provide the service in accordance with the terms and conditions documented between them. After bringing a domestic worker who refused to work as required, prompting the complainant to return it to the office within the warranty period, and demanded that the full payment be returned. However, the owner of the office refused. Based on his complaint, the department took the necessary measures, and a friendly settlement between the parties was reached to return an amount of OMR (900).



 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law

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Sultanate of Oman