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For violating the Consumer Protection Law: four verdicts against commercial institutions in Al-Dakhiliyah

06/05/2018

The Primary Court and the Court of Appeal in wilayats of Nizwa and Izki have recently pronounced four verdicts against commercial establishments, for violating the Consumer Protection Law as promulgated by Royal Decree No. 66/2014. The verdicts penalized the violators in jail time and fines.      
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The first verdict: The Consumer Protection Department in Al-Dakhiliyah received a consumer complaint stating that he agreed with a commercial establishment in Nizwa on the design of doors. The establishment failed to get the job done because the worker ran away, and even denied the issued invoice, therefore, the consumer lodged his complaint. The department took the necessary measures then referred the case to the Public Prosecution in Nizwa which conducted an investigation and issued a verdict in absentia against the first Asian accused, and against the second Omani accused in his presence. The verdict came in conviction of improper rendering of services and fined them OMR 500 each, suspended for public right, and to equally pay the legal fees, and the civil claim was dropped due to abdication.
The second verdict was pronounced by the Primary Court in Nizwa regarding a complaint lodged by a consumer stating that he agreed with a commercial establishment to paint the exterior of his house, yet the establishment stalled in the execution of the work, therefore, he lodged his complaint. The department referred the case to the Public Prosecution which conducted an investigation and referred the case to the Primary Court which convicted the accused for not rendering the service on time, in six months jail time and a fined of OMR 100 with the suspension of the civil penalty only, as long as he pays the plaintiff an amount of OMR 600, along with the legal fees and if the accused failed the penalty shall be executed.  
 The accused did not accept the verdict and appealed before the Court of Appeal, undertaking to pay the full amount with a chance for the accused to pay, the court accepted the form of appeal and confirmed the appealed verdict, and sufficed to executing the jail time (three and a half months) and the confirmed the plaintiff withdrawal of the civil claim for the payment of the amount, and was obligated to pay the fees
The third verdict was regarding a complaint lodged by a consumer, stating that he agreed with one of the commercial establishments in wilayat of Izki. The agreement was about building a house in Nizwa, when the establishment finished the construction of the house, the consumer noticed that the floor tiles and the sewer pipes were not properly installed. Since the consumer was not able to solve the problem so he lodged a complaint with the department, which took the necessary measures regarding the complaint then referred the case to the Public Prosecution Department in Nizwa. The Public Prosecution referred the case to the Primary Court that convicted the accused for not properly rendering a service in 3 months jail time suspended and a fine for the public right, an amount of OMR 100 as well as paying the legal expenses and referred the civil claim to the competent court.
 The fourth verdict was regarding a complaint from a consumer stating the he agreed to do decor works with one of the commercial establishments in Izki, yet the establishment was stalling in the execution of the work on time, which eventually lead the consumer to lodge his complaint to the department. The department took the necessary measures and referred the case to the Public Prosecution Department in Izki which convicted the accused in the misdemeanor of improper provision of services and fined the accused an amount of OMR 200.
PACP advises all traders and providers to abide by the Consumer Protection Law and its Executive Bylaws in order to avoid legal liability, and further to have transparency, credibility and avoid false and misleading advertising during the promotion of commodities a

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CONSUMER LINE

 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law


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Sultanate of Oman