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More than 1300 Omani riyals Refunds and fines in Rustaq

01/05/2018


The Department of Consumer Protection in South Batinah Governorate has recently recovered RO 1330 for consumers as part of the efforts exerted by the Department to resolve complaints received by consumers through friendly settlement methods.
 

 

The story began when the Department received a complaint from a consumer against a commercial enterprise in the aluminum, blacksmithing and carpentry industry in violation of the agreement signed between them, which led to the delay in the installation of doors and windows for more than a year. In addition, the quality of the glass which was installed does not correspond with agreement. A meeting between the two parties was arranged and a friendly settlement between them was reached to return an amount of  RO (900) to the consumer.
The details of the other incident are summarized in the supplier's breach of agreement with the consumer through the delay in delivery of windows and the appearance of defects after installation, which prompted the consumer to file his complaint to the Department. Accordingly, a meeting between the two parties was made to resolve the issue and amicable settlement was reached. An amount of RO 430 was returned to the consumer.

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 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law


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Sultanate of Oman