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More than one million Omani riyals of refunds for the benefit of consumers in Al-Sib


The Department of Consumer Protection at Al-Sib managed to retrieve RO 1087,423,168 for a number of consumers during the years 2018 and 2019, according to the department's statistical indicators report, as part of efforts to solve complaints submitted by consumers



The amounts recovered by the friendly settlement were divided into a number of sectors, foremost among which was the contracting and building materials sector with a return of RO 327,116.64, followed by the Labor services sector with a total of 42,165.5 RO, then the furniture and furnishings sector and services with a total of RO 59,458.8, followed by the electrical and electronic sector with a recovery of 4,927,8.3 RO.

In the vehicle repair workshop sector, RO 55,855 was restored, and RO 43915.728 was recovered in the aluminium, blacksmith and carpentry workshops sector, and RO 1,010,333.2 was also restored in the other sectors

Ziad Al-Wahaibi, director of the Consumer Protection Department in Al-Sib, said that all these complaints, violations and notifications were dealt with by taking the necessary measures in them as stipulated by the Consumer Protection Law and other decisions related to consumer protection, and a settlement was reached through the administration, including what was referred to the public prosecutor, who in turn referred some cases to the competent courts, and appropriate judgments and criminal orders were issued against them

Al-Wahaibi stressed that the administration is working hard to preserve the rights of consumers and return them, through various available legal means, and the consumer should continue to cooperate by reporting the violators through the various channels of the authority.


 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law

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 Copyright © The Public Authority for Consumer Protection.
Sultanate of Oman