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Recovering more than 7,000 OMR to the consumer of Al-Seeb due to defects in his new vehicle

17/12/2019

The Consumer Protection Department in the Wilayat of Seeb recently managed to recover an amount of RO 7,250 for a consumer, as part of its efforts to resolve complaints and notifications received from consumers in a friendly way.

 

 

The details of the case are due to the management receiving a complaint from one of the consumers, in which he stated that he had purchased a new vehicle from a car dealer in Seeb, where he paid an amount of RO 7,250. After receiving the vehicle, he noticed that there were scratches on the hood and the upper roof from the back, which led him to demand the return of the vehicle and a refund of the amount he paid. However, the agency did not respond to this, which prompted him to submit his complaint directly to the administration demanding intervention, and accordingly the administration took the necessary measures in such cases. Where the administration of the consumer protection in turn communicated with the agency's specialists, and by meeting the two parties a friendly settlement was reached between them, which stipulated that the amount paid by the complainant be returned.

Here, Ziad bin Saleh Al-Wahaibi, Director of the Department, emphasized that such settlements come as a confirmation from the Public Authority for Consumer Protection on its role in preserving consumer rights, and addressing all those who do not comply with the provisions of consumer protection laws and legislation.

 

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CONSUMER LINE

 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law


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Sultanate of Oman