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Suhar: improving services and dealing with complaints workshop


The Directorate General of Consumer Protection in Al-Batinah North has recently organized improving services and dealing with complaints workshop. The workshop was presented by Dr. Qasim Muhammad Al-Mamari, Assistant Professor in Information Technology and Systems and Director of the Information Technology Program at the Faculty of Applied Sciences College, 23 Heads of departments, legal researchers, law enforcement officers, administrative affairs clerks, media personnel and awareness specialists participated.


The workshop included a number of topics including the definition of the quality of the services and efforts provided by the institution to meet the needs of customers, and its objectives of providing service to customers to achieve material benefit or economic gain in order to be accepted and superior over competition.

He also spoke about measuring consumer satisfaction of PACP services in terms of expediency of the response, materials, trustworthiness, warranty and care, in addition to examples of initiatives presented by PACP to enhance the presented services.

Mr. Al-Mamari referred to the support applications to enhance the services, creating a value of the message and vision of the establishment, strategic objectives and connection between objectives, output, activities and the variety among them. 

Notably, the Directorate General of Consumer Protection in Al-Batinah North continues to present these lectures aimed at enabling participants to prioritize their success, activating priorities and making the most of the time available, provide participants with mechanisms that enable them to excel in work and achieve personal effectiveness, as well as enabling them to identify their personal trait and utilize them to the maximum level. 



 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law

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Sultanate of Oman