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Suhar: verdict against a contractor for not providing a service in an optimal manner

09/10/2018



 
The primary court in Suhar, has recently convicted a defendant for failure in providing an optimal service with OMR 500 fine for the public right.



 

 

A consumer lodged a complaint to the Directorate General of Consumer Protection in Suhar stating that he agreed with the plaintiff on building four commercial shops for OMR 15700 and that the completion should be in seven months. The defendant did not complete the work within stipulated time.
The complainant presented a photo of the contracting agreement and a letter from the consultant indicating that the project was not complete because the contractor stopped working. A reconciliation record was also presented by the complainant which indicated another date of completion, but the contractor did not complete the project.

Evidence collection procedures were conducted
 When asked, the defendant stated that he contracted with the complainant to build four commercial shops within seven months and that time passed and the work was not completed, he further stated that the complainant was committed in paying the amounts in accordance with the signed agreement between them, but he had accidental matters at work that caused the delay.

 After the completion of the evidence collection, the case was referred to the Public Prosecution which decided to refer it to the competent court because the provider violated the commitment in the provision of a service in the optimal manner as penalized by Article 23 in reference to  article 39 of the Consumer Protection Law No.66/2014 that states: “The provider shall provide the service to the consumer in an optimal  manner and in accordance with the purpose for which the service  was procured and shall guarantee the service provided for a time  internal that is appropriate for the nature of the service, failing this,  the provider shall refund the value of such service or the an amount  compensating for any shortfall therein or in the perform the service  again in the optimal manner as contemplated under the regulations.” accordingly , the case file was referred to the competent court which pronounced the aforementioned verdict

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CONSUMER LINE

 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law


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Sultanate of Oman