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Through amicable settlement Consumers recover more than OMR 15,000 in Sur


Consumer Protection, Sur, recently concluded amicable settlements between consumers and car dealers in the governorate, within it efforts to amicably settle complaints and reports from consumers.


The first was a complaint from a consumer against a car dealer, stating that he purchased his vehicle and after two days the car made a strange noise and started to shake when applying pressure on the brakes, and when he contacted the agency he was told that the car needs programming, but the problem reoccurred and again he took it back to the dealer, and from there the car was sent to the head office in Muscat for checkup and repair, and the problem remained, thus he refused to collect the car and lodged his complaint requesting to replace his car with another. The directorate followed the required procedures and concluded an amicable settlement with the car dealer, whereby the car will be replaced with another valued at OMR 13,400.
The second case was another complaint against another car dealer, and the consumer stated that his car failed while under warrantee, and when he checked with the dealer he was told that the problem is in the tires, and it was fixed. However, the problem reoccurred and it was discovered in the gearbox and it needs to be changed, but the dealer refused, thus he complained. Having verified the complaint and applied the procedures required, the directorate managed to conclude an amicable settlement whereby the dealer will replace the gearbox with a new one, valued at OMR 2,180.


 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law

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Sultanate of Oman