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Returning over OMR 1500 to a consumer in Rustaq


The Department of Consumer Protection in South Al Batinah Governorate (Rustaq) represented the Complaints Department


has recently reached a friendly settlement agreement between a consumer and a labor recruitment office, where it was agreed to return the amount paid for a domestic worker who did not commit to work with her sponsor. This comes within the framework of the Public Authority for Consumer Protection in resolving complaints and communications received from consumers by friendly means.

As for the details, a consumer contracted with a labor recruitment office under certain conditions and specifications. After two months, the worker refused to work and asked to return to her country; so the consumer returned her to the office demanding his money paid back and deporting her, but the Office did not respond to his request. Consequently, he submitted his complaint to the Department. After meeting the parties and investigating the complaint, it was agreed between them to return the money paid to  the consumer, which was estimated at OMR 1,550.


 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law

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Sultanate of Oman