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Sur: consumer refunded more than OMR 9,000 through amicable settlement


The Consumer Protection Department in Al-Sharqiyah South Governorate has recently been able to refund a consumer, the amount he paid for a new car. This comes as a part of PACP’s efforts to resolve the complaints and reports by the consumers.



A consumer purchased a new car from a dealer in Wilayat of Sur, he noticed that it makes a noise and has instable brakes, the car also was leaking air and water from the back window, he checked with the employees in charge in the dealer and they stated that it needs a technical check, after conducting the check, the consumer noticed that the problem was still there, hence, he lodged a complaint to the department. The department took the necessary measures in dealing with the complaint and, was able to reach an amicable settlement between the consumer and the dealer to return the car and get a refund of the amount he paid for it which was OMR 9,150.
PACP advises all the dealers to check the new cars for any faults and defects and do a technical check prior to offering the cars for the consumers to buy, in order to protect the rights of the consumers guaranteed under the Consumer Protection Law as promulgated by Royal Decree No. 66 /2014.



 No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .
 The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law

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Sultanate of Oman